Verde Qatar
Last Updated: 15-05-2025
1. Introduction
At Verde Qatar, we prioritize the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website, purchase plants or landscaping services, or communicate with us via WhatsApp, email, or social media. By using our services, you agree to the terms outlined here, in line with Qatar’s data protection laws.
2. Information We Collect
We gather two types of data:
• Personal Information
Provided voluntarily when you:
- Place orders (e.g., name, email, phone number, delivery address)
- Request landscaping consultations (e.g., property details, design preferences)
- Create or use a customer account, such as login credentials, contact details, saved addresses and order history;
- Contact customer support
Complete card numbers, card security codes and other sensitive card credentials are entered through the enabled payment provider’s secure payment service. Verde Qatar does not intend to directly collect or store complete card credentials. Verde Qatar may receive limited transaction information, such as the payment method, transaction reference, payment status and amount paid, for order processing, accounting, refunds, fraud prevention and customer support.
Usage and Technical Information
When you use our website, necessary cookies and related technologies may process session identifiers, shopping-cart information, login status, and checkout or payment-session information. Our hosting, security, and payment services may also process technical information such as your IP address, browser type, device information, and security events.
This information supports website operation, shopping-cart and account functions, payment processing, troubleshooting, and fraud prevention. Some technical information is recorded in server logs rather than stored in cookies.
3. How We Use Your Information
We use your information to:
- Process orders and manage plant/tool/fertilizer deliveries
- Provide landscaping service quotes and manage ongoing projects
- Respond to inquiries via WhatsApp, phone, or email
- Send plant care tips (opt-in) and promotional offers (opt-out available)
- Operate and maintain the website, preserve shopping-cart and checkout sessions, diagnose technical problems, and protect customers against fraud and unauthorized activity.
- Comply with legal obligations (e.g., tax recordkeeping)
4. Sharing Your Information
We never sell your personal data. Limited sharing may occur with:
- Delivery Partners: For order fulfillment
- Payment Providers: When a customer chooses to pay by credit or debit card, the information required to process and verify the transaction is provided securely to the payment provider enabled at checkout. The payment provider may process billing information, transaction details, device information and fraud-prevention information according to its own privacy policy.
- Legal Authorities: When required under Qatari law
5. Account Security
Users are responsible for:
- Keeping login details confidential
- Notifying us immediately of unauthorized access
- Using strong passwords (e.g., a mix of letters, numbers, and symbols)
6. Content Monitoring
User-generated content (such as reviews) is moderated to ensure compliance with community guidelines. We reserve the right to remove inappropriate content.
7. Cookies and Similar Technologies
Verde Qatar uses necessary cookies and similar technologies to support website operation, security, and the shopping functions requested by customers.
- Remember products in your shopping cart and maintain your checkout session.
- Authenticate customers and maintain account login sessions.
- Support payment processing and communicate transaction status.
- Help protect the website and customers against fraud, misuse, and unauthorized access.
We do not currently use optional analytics, advertising, personalization, or cross-site tracking cookies. Payment providers may use their own necessary cookies or similar technologies when you use their payment services.
You can view, delete, or block cookies through your browser’s privacy or security settings. Blocking necessary cookies may prevent shopping-cart, login, checkout, or payment functions from working correctly.
For details about cookie names, purposes, typical durations, and browser controls, please read our Cookie Policy.
8. Intellectual Property
All content — including plant care guides, landscaping images, and company logos — is the property of Verde Qatar. Reuse or reproduction without permission is prohibited.
9. Marketing Communications
Verde Qatar does not currently send promotional emails. We do not sell personal information collected through our website or share it with other companies, including Sendian Group, for marketing purposes.
If we introduce promotional emails in the future, we will request your consent before sending them and provide an option to unsubscribe.
10. Data Security
We implement strong security measures including:
- SSL encryption for transactions
- Secure servers for data storage
- Regular security audits
10A. Data Storage and Retention
Our website data is stored on hosting provided by Hostinger. Customer email correspondence is stored in our email mailboxes.
Personal information held in our website records is retained for a maximum of one year and is then automatically deleted. This retention period does not describe the separate retention arrangements for email correspondence or backup copies.
For questions about your personal information or to request deletion, contact info@verde-qatar.com.
11. Policy Updates
Any updates to this policy will be posted here with a revised “Last Updated” date. Continued use of our services implies your acceptance of those changes.
12. Your Rights
You have the right to:
- Request access to or correction of your personal data
- Ask for account deletion (excluding transaction records required by law)
- Opt out of promotional emails
13. Contact Us
If you have questions about this Cookie Policy or the technologies used by the website, contact:
Verde Qatar
Commercial Registration (CR): 41355
Address: Ground Floor, Building 106, Street 102, Zone 69, Doha, Qatar
P.O. Box: 31403, Doha, Qatar
Telephone: +974 4017 3525
Mobile/WhatsApp: +974 6667 0850
Email: info@verde-qatar.com