Verde Qatar – We Mean Green.
From tailored garden designs to full-scale landscaping solutions, we specialize in transforming spaces with nature-inspired creativity and sustainable practices. Committed to quality and innovation, Verde brings greenery, elegance, and lasting impact to homes, businesses, and communities across Qatar.
CR Number : 41355
Address: Office 4 | Ground Floor | Building No 106 | Street 102 | Zone 69 | Doha Qatar
Phone : +974 40173525
Mobile: +974 66670850
E-mail : info@verde-qatar.com
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Return & Replacement Policy

Verde Qatar
Last Updated: 15-05-2025

At Verde Qatar, we are committed to the quality of our plants and products. This policy outlines the conditions under which returns and replacements are accepted, in accordance with Qatar’s consumer protection laws.

General Eligibility

1. Timeframe

  • Plants & Products: Returnable within 7 days from delivery or purchase.
  • Live plants cannot be returned for a change of mind after delivery.
  • If a plant arrives unhealthy, damaged or different from the product ordered, the customer must contact Verde Qatar within 24 hours of delivery.
  • The customer must provide the order number, a description of the issue and clear photographs showing the condition of the plant.
  • Approved claims will normally be resolved by providing a replacement at no additional cost.
  • If a suitable replacement is unavailable, Verde Qatar will offer an appropriate refund or another resolution agreed with the customer.
  • Claims concerning plant deterioration caused by improper care, unsuitable placement, overwatering, underwatering, heat exposure or other conditions arising after successful delivery may not qualify for replacement or refund.
  • Landscaping Materials (e.g., pavers, soil): Returnable within 15 days if unopened.

2. Required Documentation

  • Original invoice or receipt
  • Photos of damaged or defective items (if applicable)

3. Condition Requirements

  • Plants must be alive upon return, with clear evidence of delivery-time health issues.
  • Products must be unused, in original packaging, with all accessories/tags intact.

Non-Returnable Items

  • Perishables (e.g., cut flowers, fresh fertilizers)
  • Custom-designed landscaping elements
  • Seasonal or holiday promotional items

How to Initiate a Return

1. Online / WhatsApp Purchases

  • Contact us within 24 hours for plants, or 48 hours for other items.
  • Email: returns@verde-qatar.com with:
    • Order number
    • Clear photos of the issue
    • Preferred resolution (replacement or refund)

2. In-Store Purchases

  • Bring the item and receipt to our nursery for inspection.

3. Landscaping Materials

  • Unopened bags of soil/fertilizer may be exchanged within 15 days.

Approval & Processing

  • Plant health claims are verified by our horticulturist within 48 hours.
  • Refunds are issued via the original payment method within 10 business days.
  • Replacements are delivered within 3–5 business days (within Qatar).

Special Cases

Damaged During Delivery

  • Must be reported within 24 hours with photo proof for a free replacement.

Wrong Item Delivered

  • We will arrange a pickup and send the correct item at no additional cost.

Contact Us

For return-related questions or assistance:

  • Email: support@verde-qatar.com
  • WhatsApp: +974 66 67 08 50
  • Location: Ground Floor, Building 106, Street 102, Zone 69, Doha, Qatar

Note: This policy does not affect your statutory rights under Qatari law.